Tracker Call Centre is looking for unemployed graduates to apply for their learnerships programme, for 2024.
Location : Johannesburg, South Africa
Closing date: 08 May 2024
Tracker Call Centre Learnerships 2024
Job description
Key Outputs:
This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having gone through the qualification the young people will be equipped with the following competencies:
Competencies:
- Becoming a one- stop call resolution employee.
- Capturing and updating of information
- Ensure that Customer Service standards are maintained in highly pressurized environment.
- Ability to market and sell products.
- Proactively Upselling and cross selling different products.
- Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
- Handling of electronic communication
- Assistance with data- integrity campaigns
- Contracting and scheduling and understanding of Tracker systems.
Minimum requirements
- Be a South African Citizen in possession of a valid SA ID
- Ages between 18 and 35 with no Criminal Record
- Matric with a D / level 4 symbol pass in English language.
- Currently be unemployed and not studying fulltime.
- A passion for customer service and a professional attitude at all times
- The ability to communicate clearly and professionally with clients
- Excellent interpersonal skills
- Detail orientation
- Desire and potential to learn
- The ability to cope with a constant changing and pressurized environment.
- The ability to work in an environment where multi skilling is required
- Basic computer skills
Also Check: Massmart Learnership Opportunities 2024
Benefits: None
Applications:
Applications can only be done online, Click here to submit your application
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