Ellahi Consulting is looking for professional and customer-oriented individuals to join a dynamic team as for Car Rental Agents.
Location : Johannesburg, Gauteng
Closing date: 31 March 2025
Ellahi Consulting Car Rental Agents
Essential requirements
- Matric (matric certificate to be produced)
- Non expired Code 8 driver’s license (must be able to produce a copy)
- SA ID (must be able to produce a copy)
- 2 years working experience in a customer facing role
- Must be sales / target driven
- Computer literacy
- Able to get to work with your own transport or reliable transport in order to be punctual with your shifts
- Able to work shifts, weekends and public holidays (rotational shifts)
- Must wear the uniforms provided (the company pays 50% and 50% to be paid by the employee over three months
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Key Responsibilities
- Customer Service: Assist customers in renting vehicles by providing information on available options, rates, and waivers. Ensure excellent customer service throughout the rental process.
- Reservation Management: Handle customer reservations, including booking vehicles, confirming details, and coordinating pick-up and drop-off schedules.
- Vehicle Inspection: Conduct thorough vehicle inspections before and after rentals to document any damages or issues, ensuring accurate records and timely maintenance.
- Rental Agreement: Prepare rental agreements, explain terms and conditions, and obtain necessary documentation such as driver’s licenses and payment information.
- Problem Resolution: Address customer inquiries, concerns, and complaints professionally and efficiently, finding appropriate solutions and escalating issues if necessary.
- Qualifications: Customer Service Skills: Strong interpersonal and communication skills to provide exceptional customer service and handle customer interactions effectively.
- Experienced in the industry: A good understanding of rental procedures, vehicle types, and reservation systems.
- Attention to Detail: Ability to conduct thorough vehicle inspections, accurately complete paperwork, and ensure precise billing and record-keeping.
- Computer Proficiency: Familiarity with computer systems, process payments, and generate reports.
- Brand Ambassador: Well-presented and well-groomed at all times with good verbal and written communication skills, a highly professional demeanor
- Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing priorities and customer needs.
- Valid Driver’s License: A valid driver’s license is required for this position.
Application
Application can only be done online, Click here to submit your application
