Core Group is looking for unemployed candidates to apply for their Device Enrolment Co-Ordinator vacancies.
Location : Sandton, Gauteng
Closing date: 11 April 2025
Core Group Device Enrolment Co-Ordinator
Role Objectives
End User Support
- Perform Device Enrolments using existing solution in use.
- Track Device Enrolment Progress.
- Update and provide feedback to the partners on the Device Enrolment Status.
- Provide partners/customer with the required customer Support, and identify potential immediate solutions, to answer the requirement and make recommendations on procedural improvements.
- Identify trends and frequent problems, address these issues by work around temporarily and more permanent solutions to be provided by creating automations.
- Work closely with technical services specialists to support the preparation of any training material.
- Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff or Support Partners.
Research and Development
- Determine the requirements needed (for example Scripts, Add Ons, Setups, new way of handling, new process or certification needed), to achieve the solution required by the business.
Documentation
- Identify and document all processes and procedures relevant to the Device Enrolment Program and related offering.
- Revise existing published processes and procedures as and when required.
- Create and update all supporting Documentation for all elements of the solution in use.
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Project Management
- Create the required Scope for the requirements.
- Drive the Project to implement the required upgrades to meet the requirements identified.
- Plan and conduct the agreed pilots/trials, the additions and related applications, before being sent to customers.
- With direct supervision, support more complex projects and participate in customer briefing or debrief meetings ensuring smooth delivery process and updates on progress of projects.
Competencies and Skills
- Strong analytical skills.
- Attention to detail.
- able to accommodate phone calls and after hours communication required to resolve issues.
- Adaptable and react to changes in the business but can also think proactively and anticipate needs as we continue to grow.
- Strong collaborative approach and are able to build effective relationships, drive user satisfaction and resolve pain points with a sense of urgency which you do with a smile.
- Able to find a balance between maintenance, support, innovation, and process improvement for effective time management and prioritisation.
Experience and Education
- Completed Matric with an IT tertiary qualification
- Familiar with Mobile Device Management solutions
Application
Application can only be done online, Click here to submit your application
