Capitec Bank Better is inviting applicants to apply for their champion learnerships, for 2024.
Location : Sandton, GT, South Africa
Closing Date : Not Specified
About the role
- Design and evaluate the client experience across various touchpoints at Capitec Business Bank, with a focus on enhancing client interfaces and optimizing their journeys.
- · Take ownership of CX aspects for assigned channels and products, ensuring alignment with business and product strategies.
- · Champion the CX aspects of the design process with thought leadership in the discipline and competence of CX, applying insights to continuously improve the desired client experience.
Our ideal Candidate
- 6+ years in a Client Experience Environment
- Proven experience in taking on leadership roles within a CX environment.
- Proven experience in developing, maintaining and enhancing CX principles and standards.
- Knowledge of Service Design Principles
- Multi-client journey design, Persona design and cross-functional collaboration
- CX expert skilled in engineering optimal experiences for our clients.
- Client Experience Principles and Practices
- Research and Insights Methodologies
- Data Analysis & CX Measurement
- Facilitation and Stakeholder Management
- Behavioural Psychology
- Design Thinking Experience
See Also: Tsebo Group Cleaning Supervision Learnerships
Qualifications
- A relevant tertiary qualification in Industrial Engineering, Consumer Psychology, Behavioural Sciences or equivalent
- Post graduate CX qualification / certification (Ideal or preferred)
Conditions of Employment
- Clear criminal and credit record
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
Applications
Applications are done online, Click here to submit your application
Capitec Bank Better Champion Learnerships
