CALL CENTRE AGENTS (X3 POSTS)
DEPARTMENT OF EMPLOYMENT AND LABOUR
It is the Department’s intention to promote equity (race, gender and disability) through the filling of this
post with a candidate whose transfer / promotion / appointment will promote representivity in line with
the numeric targets as contained in our Employment Equity plan.
CLOSING DATE : 18 November 2022 at 16:00
NOTE : Instruction: Applications quoting the relevant reference number must be
submitted on the new form Z83, obtainable from any Public Service
Department or on the internet at www.gov.za/documents. Received
applications using the incorrect application for employment (old Z83) will not
be considered. Each application for employment form must be fully completed,
duly signed and initialled by the applicant. Failure to fully complete, initial and
sign this form may lead to disqualification of the application during the selection
process
POST 42/33 : CALL CENTRE AGENTS REF NO: HR4/4/3/1/CCA/UIF (X3 POSTS)
SALARY : R176 310 per annum
CENTRE : Unemployment Insurance Fund: Pretoria
REQUIREMENTS : Grade 12 Certificate / equivalent. No experience required. Knowledge:
Unemployment Insurance Act (UIA), Unemployment Insurance Contributions
Act (UICA), Batho Pele Principles, Call Centre Operating System. Skills:
Communication (verbal and written), Listening, Computer Literacy,
Interpersonal, Customer Focused.
DUTIES : Provide inbound and outbound calls services. Render helpdesk services.
Maintain the employer database.
ENQUIRIES : Ms JN Twala and Mr NG Kgatle Tel No: (012) 337 1855/1563
APPLICATIONS : Chief Director: Human Resources Management, P O Box 1851, Pretoria, 0001
or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers
Building, Pretoria.
FOR ATTENTION : Sub- directorate: Human Resources Management, UIF
