Supercare by Empact Group is looking for unemployed candidates to apply for their Service Manager.
Location : Johannesburg, South Africa
Closing date: 01 November 2024
Supercare by Empact Group Service Manager
Key Responsibilities
- Regional Support: Provide direct support to regional branches, responding to service-related queries and ensuring that regional teams have the necessary resources to perform their duties.
- Communication Hub: Act as the central point of contact between the head office and regional branches to streamline communication, providing clear updates and relevant information related to operational policies, procedures, and service standards.
- Issue Resolution: Identify, escalate, and resolve service-related issues raised by regional branches to ensure minimum disruption to operations. Proactively manage any operational challenges to avoid negative service impacts.
- Process Improvement: Analyze service delivery performance metrics and work with regional teams to identify opportunities for improvement in processes and procedures, ensuring that best practices are applied consistently.
- Training & Development: Support regional teams by organizing training on new processes, systems, or technologies. Ensure all staff members are up-to-date with operational procedures and standards.
- Client Satisfaction: Monitor service delivery to ensure that client expectations are met consistently across all branches. Address client concerns in collaboration with branch managers and operational teams.
- Compliance & Quality Control: Ensure all branches comply with industry regulations, company policies, and quality standards, performing audits where necessary.
Also Check: Minopex Senior Contracts Administrator (Jobs)
Qualifications & Experience
- Matric, Diploma or Degree in Business Management, Operations, or a related field.
- 3-5 years of experience in a similar managerial role, with a focus on regional or branch operations.
- Strong background in customer service management or operations support.
- Experience working in a fast-paced, multi-branch environment.
Skills
- Excellent communication and interpersonal skills, with the ability to manage relationships across multiple teams.
- Strong problem-solving and decision-making abilities.
- High level of organization and attention to detail.
- Ability to work independently and as part of a cross-functional team.
- Proficiency in MS Office (Word, Excel, PowerPoint) and ERP systems.
Key Competencies
- Leadership: Ability to lead and influence teams to achieve optimal performance.
- Collaboration: Effective collaboration with multiple departments to ensure smooth service operations.
- Customer Focus: Commitment to providing excellent customer service and improving client satisfaction.
- Adaptability: Ability to adapt to changing priorities and solve problems in dynamic environments.
Application
Application can only be done online, Click here to submit your application
