Huntswood is looking for unemployed graduates to apply for their Customer Service Adviser.
Location : Pretoria, South Africa
Closing date: 30 September 2024
Huntswood Customer Service Adviser
Job Responsibilities
- Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
- Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
- Progress to taking escalated calls and complaints in line with procedures.
- Working with various parts of the business to resolve issues.
- Connect and build rapport with the customer.
- Responding to customers
Job Requirements
- Matric or NQF Level 4 equivalent
- Clear Credit and Criminal record
- Computer literate
- Minimum of 1 year experience in the customer service webchat.
- Basic understanding and knowledge of the UK market is beneficial.
Also Check: Faircape Waiter Internships
Required Skills
- Customer Service webchat experience
- Excellent communication (Written and Verbal)
- Ability to deal/ interact with different customers.
- Product Knowledge
- Adaptive Approach
Core Behavior
Huntswood’s employees are described as dependable, driven and collaborative.
The job holder should be able to demonstrate they are:
- Confidential, reliable and genuine
- Dynamic, passionate and determined
- Friendly, compassionate and cooperative
Application
Application can only be done online, Click here to submit your application
