Clover is looking for youth to apply for Call Centre Learnerships programme, for 2025.
Location : Roodepoort, South Africa
Closing date: 16 July 2024
Clover Call Centre Learnerships 2025
Requirements
- Grade 12 or equivalent NQF4
- Grade 12 / Matric completed in the past 5 years (2019 – 2023)
- Average of 60% for English and Maths or Maths Literacy
- Computer literacy (Advanced)
- Currently unemployed.
- Applicants must not have participated in a Learnership before.
Competencies
- Proactive and action orientated
- Acts with honesty and consistency
- Maintains high standards
- Interpersonal effectiveness
- Commitment and motivation
- Collaborate with others to achieve a common objective
- Customer orientated
- Communicates effectively
- Ability to apply numerical principles
Also Check: Coca-Cola Packaging Learnerships Phase 2
Duties and Responsibilities
Provide a high level customer service
- Handle all inbound and outbound interactions.
- Resolve queries and complaints via the relevant stakeholders.
Capture and confirm customer orders
- Capture orders accurately and on time according to the daily call list.
- Inform customers of account on hold.
- Confirm customer orders as per standard operations procedures.
- Inform relevant stakeholders of issues pertaining to their orders.
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers).
Promote teamwork and cooperation
- Assist team members to obtain team results.
- Share the responsibility to get the job done.
- Support team values.
- Participate in team meetings.
- Take responsibility for visual management of information.
Applications
Applications are only done online, Click here to submit your application
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