The Department of Employment and Labour is inviting applicants to apply for Outbound Agent (Contact center) positions.
Department of Employment and Labour: Outbound Agent (Contact center)
REF NO: HR 5/1/2/3/22
SALARY : R218 064 per annum
CENTRE : Compensation Fund, Pretoria
CLOSING DATE : 03 APRIL 2023
REQUIREMENTS : Grade 12. No Experience. Knowledge: Compensation Fund objectives and
business functions. Relevant Fund policies, procedures and processes.
Human anatomy/ Biology. Stakeholders and Customers. Customer Service
(Batho Pele Principles). Risk Awareness. COIDA. COIDA tariffs. Technical
Knowledge. Legislative Requirements: COIDA. Constitution Act. Public service
Act. Occupational Health and Safety Act (OHS). PFMA and National Treasury
Regulations. Skills: Required Technical Proficiency. Business Writing Skills.
Data Capturing. Data and records management. Telephone Skills.
DUTIES : Process escalated queries received from telephone calls, faxes and e-mails.
Make effective use of the integrated information system. Perform continuous
process improvements.
Also check: Administrative clerk positions
ENQUIRIES : Ms EN Mokgalapa Tel: (082) 783 9414
How to apply:
APPLICATIONS : Chief Director: Corporate Services: P O Box 955, Pretoria, 0001 or hand deliver
at 167 Thabo Sehume & Madiba Street, Delta Heights Building.
FOR ATTENTION : Sub-directorate: Human Resources Planning Practices and Administration,
Compensation Fund.
Also check: Government Vacancies
NOTE :It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. Coloureds, Indians Whites and Persons with disabilities are encouraged to apply
