Hollywoodbets is looking for unemployed candidates to apply for their Subject Matter Expert (Customer Care) vacancies.
Location : Umhlanga, KwaZulu-Natal
Closing Date : 27 March 2025
Hollywoodbets Subject Matter Expert (Customer Care)
You Bring
- Contact Centre Experience
A bonus to have
- Matric
What You’ll do for the Brand
- Identify gaps in existing processes and collaborate with the team leaders and training team to address challenges and improve service delivery.
- Effective circulation, training and acknowledgement of all policies and procedures to the Team.
- Review of the SOP’s on a weekly basis and execute any changes required.
- Provide real time support across various platforms to the team, driving improvement in service delivery.
- Facilitate quizzes and other activities in collaboration with the training team on a monthly basis to promote team understanding in line with the requirements.
- Complete onboarding training for new team members.
- Monitor compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to CSM and advise on corrective actions.
- Work closely with the Quality Assurance team in order to understand training needs and implement the necessary training initiatives.
- Monitor adherence to training schedules and Moodle completion, ensuring that any deviations are escalated to the management team.
- Accurate submission of reports as per internal requirements.
- Effective control of equipment such as TV’s, laptops etc. and ensure escalations are completed with the IT team for resolution where required.
- Escalate any system issues to the relevant teams/departments and follow through until resolved.
- Attend to ad-hoc functions as required due to operational requirements.
Also Check: MANCOSA PTY LTD Merchandising Internships
What You’ll Bring to the Team
- Good communication and Interpersonal skills.
- Demonstrate high sense of accountability.
- Demonstrates an exceptional level of customer service and quality standard.
- Demonstrates ability to pay attention to detail.
- Managing and prioritizing activities and ensure monitoring of results to accomplish goals.
- Collate and report on information.
- Understand the difference between betting types.
Application
Application can only be done online, Click here to submit your application
